Quality in companies: The best ally of competitiveness

The 9004 Advanced Management Quality Certification is the new management improvement tool that AENOR makes available to organisations that wish to move towards excellence and meets the needs of those organisations whose management has evolved and exceeds the ISO 9001 compliance criteria.

La certificación de calidad de banca de empresas ayuda a definir los procesos para prestar servicios financieros a empresas y especifica los requisitos relativos a un comportamiento responsable y ético, a la competencia y a la experiencia exigibles para la organización que presta dichos servicios financieros.

The CEPA (European Confederation of Pest Control Companies) quality certification is based on the standard UNE –EN 16636:2015 and goes beyond mere legal compliance, facilitating a series of good practices that normalize the activities of pest control companies, making them more dynamic and efficient for public health, property and the environment.

The quality certification of nursery schools certifies that nursery schools (from 0 to 3 years old) comply with the quality and safety requirements established by the standard UNE 172402, which guarantees the greatest confidence on the part of parents regarding the care and teaching of their youngest children in aspects such as: efficiency, management, procedures, work protocols, facilities and equipment of schools.

The quality certification of research services, in accordance with the ISO 20252 standard, provides confidence in market and opinion studies to companies that have certified the best control and monitoring practices in the phases of the research process: management of technical work, collection of data in the field (personal, telephone, online) and data management and processing.

The quality certification in the evaluation of people, under the standard ISO 10667-1 and ISO 10667-2, specifies the requirements for the provision of evaluation services: procedures and methods for the evaluation of people in work and organizational environments.

The certification of building management systems and Facility Management (F&M) support services established by the UNE-ISO 41001 standard contributes to ensuring good provision of critical services, identifying performance results, anticipating failure, aligning with objectives, defining Opportunities for Improvement (OM), identifying and selecting key performance indicators by level (KPI), or establish a sampling method.

The certification of educational management systems (SGOE), in accordance with the ISO 21001 standard, was born as a document that provides a management tool for organizations that provide products and services capable of achieving more personalized learning and in particular, for students with special needs in education, distance education and continuing education opportunities.

The personal wealth advisory certification defines the processes for the advisory service in the management of the portfolio of personal wealth savings products and specifies the requirements related to responsible and ethical behavior, competence and experience required for the organization that advises on personal wealth management.

The excellence certification in the individual and business banking service allows banks to organize all commercial, management and customer experience processes, providing a global service to the same to tend to excellence in the provision of the service.

The quality certification in translation services, which operates under the ISO 17100 standard, contributes to improving the efficiency of companies and includes a set of quality criteria and appropriate measurements for which the translation service provider is responsible.

The certification of specialized training entities and organizations that apply Lean/Six Sigma methodologies, i.e., Green Belt, Black Belt, Master Black Belt (for Six Sigma), or Practitioner, Leader, and Expert (for Lean); promote that in the management of processes any waste of resources is eliminated and behaves in a stable way and focused on continuous improvement, in accordance with ISO 18404 standard.

AENOR's Tourism Quality certification, based on the Q mark for Spanish Tourism Quality awarded by the Institute for Spanish Tourism Quality (ICTE), is aimed at companies in the tourism sector that wish to guarantee an excellent, safe and professional service. AENOR carries out audits to verify compliance with specific standards according to the type of establishment (hotels, restaurants, beaches, tourist offices, etc.).