Funeral Services Quality Certification

The EN 15017 standard ensures the quality of funeral services, respecting the deceased and the relatives, complying with legal provisions and promoting honesty and integrity in the sector.

Quality provision of funeral services

The provision of a quality service in such delicate moments becomes the main argument for the implementation of the European standard for Funeral Services EN 15017.

The certification of the Funeral Service in accordance with EN 15017 ensures the quality of the service including the greatest respect for the deceased and the relatives, facilitates compliance with the legal provisions in force, marks the essential requirements for the control of the service provided and is carried out in accordance with a standard that takes into account honesty , integrity and effort that characterizes the work carried out by the funeral sector every day.

This regulation includes requirements for all phases of the process, from advice and information to the collection and transfer of the deceased or the care they deserve. Among others, for:

  • Funeral home staff.

  • Care of the deceased and hygienic measures.

  • Pick-up/transfer and transport.

  • Funeral home facilities.

  • Advisory service.

  • Provisions for burial/cremation.

  • Funeral management.

UNE-EN 15017: Guarantee of Quality and Respect in Funeral Services

The UNE-EN 15017 standard ensures the quality of funeral services, respecting the deceased and their relatives, complying with legal provisions and promoting honesty and integrity in the sector.

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Benefits for your organization:

  • Optimization of resource management.

  • Promotion of the professionalization of own resources.

  • Control of the service provided.

  • Implementation of a standard designed by and for the funeral sector.

To your customers:

  • Positioning of the organization as a leader in the provision of funeral services.

  • Differentiation from the competition.

Reinforcement of its image in the eyes of customers, who are favoured by making the funeral service more transparent by carrying it out with a high standard of provision.

Related Industries

This certification is applicable to funeral service providers, of any size, both for private funeral homes and funeral service management companies in public funeral homes, cemeteries or crematoriums.

Integration with other systems

The European standard EN 15017 establishes minimum requirements for a better provision of the funeral service. The implementation of a quality management system in accordance with ISO 9001 is perfectly integrated with this European standard.

Our experience

AENOR has extensive experience in the certification of Funeral Services both to the European standard EN 15017 and to quality management systems based on  ISO 9001 in companies in the sector.