Certified Commitments

AENOR offers quality certification that validates commitments to excellence and continuous improvement, facilitating the trust of customers and stakeholders.

AENOR promotes communication between leading organisations and their stakeholders

With the AENOR Certified Commitments certification, we help organisations to communicate transparently and effectively what really matters: the needs and expectations of their stakeholders.

The AENOR Mark provides rigour and notoriety, accompanying organisations in their process to maximise the impact of their strategies and be recognised by their main recipients.

Our certification model, based on the AENOR EP 60601 Private Specification, allows organisations to focus on what their stakeholders consider key: their expectations and pain points.

Through transparent, quantifiable, controlled and public commitments, and always hand in hand with AENOR.

AENOR's certification process includes a differential audit that incorporates both the client's vision and that of the expert auditor, taking into account the needs of the stakeholders and closely following their expectations and key points in the relationship.

Marca AENOR compormiso Certificado

AENOR Mark Certified Commitments

AENOR certifies compliance with quality commitments, guaranteeing continuous improvement and trust with customers and stakeholders.

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Benefits for organizations:

  1. Market differentiation: Focus on the needs of your value chain stakeholders.
  2. Effective communication: Direct message to beneficiaries, identifying what is important to them.
  3. Support in key messages: Reinforcement in the communication of the organization's key messages.
  4. Clear impact: Simple and concrete commitments that impact beneficiaries and clients.
  5. Improved perception: Increased perception of quality in front of stakeholders.
  6. Guaranteed Compliance: Securing key contractual commitments for customers.
  7. Transparency with the end customer: Show the degree of commitment assumed, accompanied by AENOR.
  8. Differential evaluation: A unique evaluation and communication process in the market.

Industries, Integration & Documentation

Related Industries

It is aimed at companies in all sectors of activity.

Integration with other systems

This solution can be integrated with Service Charters and ISO 9001.

Documentation

 "Certified Commitments" in Latin America

The "Certified Commitments" scheme, led by AENOR, is a strategic project designed for businesses within the airport to make public commitments in favour of commercial excellence and continuous improvement, thus transforming the passenger experience.
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