Accessibility Certifications

Through accessibility certifications, organizations assess and certify spaces, services, and environments, improve their regulatory compliance, and build trust.

Accessibility Certifications: Commitment to Inclusion

Accessibility is an essential element to ensure that all people can participate equally in society, access products and services and function autonomously, safely and comfortably in any physical, digital or relational environment.

In this context, organizations have a key role to play in removing barriers and creating inclusive spaces, services, and experiences that respond to the needs of all people, regardless of their abilities, age, or circumstances.

AENOR accompanies organisations in this commitment through a set of complementary certifications that allow accessibility to be integrated in a strategic, transversal and permanent way. These certifications help to assess accessibility from different perspectives: the organisation's global commitment, the management of accessible environments and services, and the adequacy of the built spaces to ensure their use by all people.

Through certifications in 360º Accessibility, Universal Accessibility and Accessibility in Built Space, organizations can evaluate and certify the accessibility of their spaces, services, work environments and interaction channels, promoting continuous improvement, regulatory compliance and the generation of trust among customers, users, employees and other stakeholders.

360 Accessibility Certification

The 360º Commitment to Accessibility certification recognises organisations that integrate accessibility in a strategic, transversal and permanent way in all their areas of action. Its scope is defined by each organization, and can be applied to staff, clientele or both, and to the different channels of interaction.

Universal Accessibility Certification

The Universal Accessibility certification guarantees that all people can access and use environments, services and jobs on equal terms, regardless of their age or abilities. Based on the UNE 170001-1 and UNE 170001-2 standards, it helps organisations to maintain accessibility over time, strengthen their social commitment, improve their image and comply with current legislation.

Certification in Built Environment Certification

The Certification in Accessibility of the Built Environment allows you to evaluate and accredit that buildings, facilities and physical spaces meet criteria of accessibility, safety and usability for all people. Based on the UNE-EN 17210 standard, this certification helps to identify barriers, improve the experience of users, employees and visitors, and demonstrate the organisation's commitment to Universal Design, inclusion and equal opportunities, guaranteeing more accessible, intuitive and usable environments for the entire population.

Commitment to 360º Accessibility
(global and strategic)

Appearance

UNE 170001-1

UNE 170001-2

UNE-EN 17210

Approach

Technical-conceptual

Organizational management

Technical-functional applied

Application Level

Design and evaluation

Organization

Built environment

What it certifies

Criteria

Management system

Physical result

Scope

National

National

European

Orientation

What to do 

How to manage it

How it should work

What it brings

Technical Framework

Organization and management

Checking the Space Result

Base + management

Tangible result

Commitment to 360º Accessibility

AENOR and ILUNION work together to contribute to making society more inclusive and facilitate access for all people on equal terms to goods, services and environments, in the business environment and its stakeholders.

The commitment to accessibility must be present in all areas of the organization, from governance to ICT environments, products, services, and solutions, including all interaction and communication channels with both customers and staff.

To know the situation that a company has in terms of accessibility, they must have a prior diagnosis of the situation to know the points to improve, a strategy that marks a roadmap to solve and value the actions developed and the commitment to implement these actions, which follows the methodology developed by ILUNION.

The Accessibility 360 certification is the milestone that contributes to making visible the voluntary commitment of the management and the route to excellence in accessibility, key to guaranteeing equality, a pillar of social sustainability. 

Commitment to 360º accessibility

Request information

This solution is integrated into the ecosystem of Social Sustainability solutions:

The main objective of the 360º Accessibility Commitment certification is to recognize the organization's ability to meet the recommendations of the 360º Accessibility Commitment Model. This Model leads to a commitment on the part of companies to ensure that Accessibility is implemented in all areas (360) and that it is done permanently, ensuring its continuity. Therefore, it implies including it in the strategy of companies and a commitment to its compliance.

In the current context of greater demand and social pressure for the contribution of companies to sustainability, this certification contributes to action to improve social sustainability, responding to the motto of the 2030 Agenda "Leave no one behind".

Scope of certification

The scope of the certification is defined by the organization, taking into account:

  • The Comprehensive Strategy of the Organization or Services/Departments/Areas

  • It must be made explicit whether it applies to your staff, your clientele or both

  • In each case, in all the interaction channels that apply.

Areas for the deployment of the Model:

Benefits

  • To be a benchmark in their contribution to social transformation, to be Agents of Change, for:
    • To have a model, based on processes, to strengthen and ensure the deployment of a robust Strategy for the management of 360º accessibility
    • Have a governance model that is committed to and responsible for accessibility.
    • Incorporate and mainstream accessibility at a strategic level in the organization. By putting people at the centre, whether they are staff, customers or both. Contributing to the motto of the 2030 Agenda "Leave no one behind", as well as in products and services, aligning with the Directive on corporate due diligence on sustainability.
    • Have a reporting element to all its stakeholders in the organization, and its transfer to communication elements such as the Sustainability Report.
    • To be proactive with the accompaniment and promotion of co-responsibility in the commitment to 360° accessibility of the entire value chain, contributing to the improvement of social sustainability.
  • Improve its positioning with investors and other sources of financing.
  • It improves the commitment and sense of belonging of the workforce.
  • Improved customer satisfaction.
  • Recognition of companies that have been working on 360º accessibility with the Ilunion Accessibility methodology within the framework of the European Accessibility Act

Standards

Related Industries

AENOR's certification solution is characterised by being horizontal, applicable to any type and size of organisation, regardless of the sector in which it operates.

Especially those required by DIRECTIVE (EU) 2019/882 of the European Parliament and of the Council of April 17, 2019 on accessibility requirements for products and services that apply to products, (consumer general-purpose computer equipment and operating systems for such computer equipment; self-service terminals, electronic readers, etc.), to services (electronic communications that provide access to audiovisual communication services,& nbsp; transport,  consumer banking, e-books, e-commerce,  electricity, water and  gas supply to consumers)  and responses to emergency communications to the single European emergency number 112.

Our experience

Development of own schemes and certification in Universal Accessibility, accessibility in the built environment, accessibility of ICT products and services, Diversity and Inclusion management system.

Documentation

AENOR's Commitment to 360º Accessibility

The main objective of the 360º Accessibility Commitment certification is to recognize the organization's ability to meet the recommendations of the 360º Accessibility Commitment Model. This Model leads to a commitment on the part of companies to ensure that Accessibility is implemented in all areas (360) and that it is done permanently, ensuring its continuity. Therefore, it implies including it in the strategy of companies and a commitment to its compliance.

ILUNION and AENOR make comprehensive progress in Accessibility

Learn more

It guarantees universal accessibility to services and environments for all users

The adoption of a Universal Accessibility Management System guarantees all people, regardless of their age or disability, the same possibilities of access to any part of the built environment, transport or urban planning and to the use and enjoyment of the services provided therein with the greatest possible autonomy in their use. 

The adoption of the UNE 170001-2 Standard implies the organisation's social commitment to equal rights and opportunities for all people, regardless of their abilities. In this way, any customer who wants to access an environment and receive the services provided in it, will be able to do so since the organization will have provided accessibility to both its environments and its services.

Work environment and adaptation of the workplace

Likewise, the universal accessibility developed in accordance with the UNE 170001-2 Standard for work environments, manifests the commitment of organizations to society, creating environments where any worker , regardless of their abilities, can carry out their work activities under conditions of equal opportunities than the rest. The adoption of this standard makes it easier for organisations to develop compliance and corporate social responsibility for the integration of people with disabilities into the labour market.

Complying with the DALCO requirements of Standard UNE 170001-1:2007, the organization will be prepared to guarantee that it is accessible, and that this accessibility is not occasional and will be maintained over time.

Accessibility for All: UNE 170001-1 Certification

Obtaining this certification can benefit organizations by improving their image, optimizing resource management, and complying with current legislation.

Request information

Accessibility for All: UNE 170001-2 Certification

Obtaining this certification can benefit organizations by improving their image, optimizing resource management, and complying with current legislation.

Request information

Related Industries

This regulation applies to all sectors, both public and private, where citizens make use of public services such as transport, built spaces such as hospitals, primary care centres, universities, dependencies of the City Councils and Autonomous Communities and Central Administration.

It applies to any business location, whether it is for customer service (hotels, shopping centres, museums, distribution networks, bank offices, points of sale, department stores, residences), or the work environments of any organisation, whether public or private.

Integration with other systems

The certification according to the UNE 170001-2 standard is perfectly compatible and complementary with the ISO 9001 quality certification since it shares with this standard the tools of the management systems such as planning, objectives, corrective and preventive actions, etc., adding the perspective of Universal Accessibility that is not covered with the management systems of the traditional quality.

Our experience

Since 2003, various organisations have opted for this certification scheme, the first being the GUGGENHEIM Museum in Bilbao. So far, 41 certificates have been issued to companies and administrations, from various sectors such as banks, beaches, passenger transport, service stations, shopping centres, hotels, etc.

Documentation

Accessibility of the Built Environment UNE EN 17210

The UNE-EN 17210 standard establishes the functional requirements and recommendations applicable to the built environment to guarantee its accessibility and usability in accordance with the principles of Universal Design. 

The verification of this standard requires the systematic evaluation of compliance with these requirements, through the analysis of conditions of access, circulation, orientation, communication and use of spaces, facilities and services. 

This process makes it possible to determine the level of conformity of the environment with the established technical criteria and to certify that the spaces are accessible, safe, intuitive and usable autonomously and equitably by the entire population, including people with disabilities.

Benefits UNE EN 17210:

  • Compliant: aligned with European accessibility standards.

  • Improve spaces: more accessible, safer, and more comfortable for everyone.

  • Better experience: easier, more intuitive and satisfying use.

  • Design for all people: inclusive spaces without barriers.

  • Higher value of the asset: more attractive and competitive in the market.

  • Strengthen your brand: commitment to inclusion and sustainability.

  • Future savings: avoid subsequent renovations and adaptations.

  • Objective evaluation: clear and measurable criteria.

  • Future-proof: anticipates new regulations and societal demands.

Suitable solution for every need:

UNE EN 17210 - UNE 17001 part 1 - UNE 170001 part 2

Depending on the needs of each organization, these standards complement each other, add value at different times, and reinforce each other

Related Standards

  • UNE 17000-1 Accesibilidad Universal. Parte 1: Criterios DALCO para facilitar la accesibilidad al entorno

  • UNE 17000-2

  • ISO 21542:2021 Building construction — Accessibility and usability of the built Environment

Accessibility of the Built Environment UNE EN 17210

Obtaining this certification can benefit organizations by improving their image, optimizing resource management, and complying with current legislation.

Request information

Related Industries

All sectors

Integration with other solutions

  • Commitment to 360º Accessibility

  • UNE 17000-1 Universal Accessibility. Part 1: DALCO criteria to facilitate accessibility to the environment

Related Documentation

Experience

Solid track record since 2003 in the evaluation, verification and certification of accessibility, positioning itself as a reference entity at the national and international level.

Our approach is based on a comprehensive 360º accessibility model, which includes:

  • Definition of technical criteria (UNE 170001-1)

  • Implementation of management systems (UNE 170001-2)

  • Verification of the built environment (UNE-EN 17210)

  • Commitment to 360º Accessibility promoted together with ILUNIÓN