Quality in Social Services UNE 158000

It guarantees quality, efficiency and continuous improvement in the management of healthcare services, strengthening the confidence of users and professionals and ensuring a high standard of care and well-being.

Quality in Social Services UNE 158000

Certification in accordance with the UNE 158000 family of standards is a comprehensive solution that allows the implementation of a management system aimed at facilitating regulatory compliance, ensuring the quality of social services and generating trust in society.

Granting of marks and certificates

Once the audit process has been successfully completed and it has been verified that the management system complies with the requirements of the corresponding standard of the UNE 158000 family, the organisation obtains: The AENOR Certificate of Certified Service; The Licence to use the corresponding AENOR Mark.

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Scope of application

This certification solution covers services that promote personal autonomy and serve people in a situation of dependency, through the following standards of the UNE 158000 family:

  • UNE 158101: Residential centres.

  • UNE 158201: Day and night centres.

  • UNE 158301: Home help service.

  • UNE 158401: Telecare service.

These standards include requirements relating to facilities and equipment, contracting and provision of the service, information and communication with users, hygienic-sanitary and psychosocial protocols, human resources and quality management.

The certification solution is aimed at organisations that provide social and health services, both in the public and private spheres, since it is the competent administration that grants the corresponding operating authorisation.

Benefits of Certification

The UNE 158000 family of standards constitutes a technical framework recognised by public administrations for the authorisation of the operation of social centres and services. By being certified under this scheme, it is possible to:

  • To guarantee a proven and systematic level of quality.

  • Facilitate compliance with regulatory requirements and administrative accreditation.

  • To improve the reputation and trust of users, families and contracting entities.

  • Promote continuous improvement through documented processes, audits, and performance evaluation.

Legal and accreditation requirements

In the Community of Madrid, Order 2680/2024, of 7 November, establishes the quality standards necessary for the accreditation of public or private social centres and services, linked to the framework of the social services law.  

Likewise, the certification in accordance with the UNE 158000 series in the Autonomous Community of Madrid must be obtained under a scheme accredited by ENAC. In its "Accreditation scheme for certification bodies" for the UNE 158000 series, it is expressly indicated that the certifying bodies operating for this regulatory family must be accredited by ENAC and meet the specific requirements of the scheme.  

This requirement reinforces transparency, impartiality and trust in the certification process, and connects with the international accreditation principles used by ENAC.

AENOR is currently in the process of accreditation by ENAC for the certification of management systems in accordance with the standards of the UNE 158000 family.  

Common elements of the UNE 158000 family

The requirements shared by all the rules of this family include:

  • User-centred management: rights, participation, confidentiality; preparation of an Individual Care Plan (PIA); Evaluation of satisfaction and perceived quality.

  • Human resources: professional profiles, training, staff ratios, supervision, coordination and continuous improvement.

  • Facilities and equipment: accessibility, safety, comfort.

  • Service management and continuous improvement: documented procedures, incident control, internal evaluations and audits.

  • Health and safety: emergency protocols, risk prevention, basic health care.

Sectors

Companies providing social services related to the Law on the Promotion of Personal Autonomy and Care for Persons in a Situation of Dependency.

Residential centres with or without a day centre, day / night centres, Home Help services and Telecare services.

Integration 

The certification in accordance with the UNE 158000 family is compatible and complementary to the certification ISO 9001. 

Experience

These standards are already being used by multiple Public Administrations to define the minimum quality requirements that social service providers must meet. 

Documentation 

  • General Regulations on Certificates of Conformity

  • Specific Regulations for the certification of Services for the promotion of personal autonomy. Management of residential centres and residential centres with an integrated day centre or night centre. Request the regulation HERE

  • Specific Regulations for the certification of Services for the promotion of personal autonomy. Management of day and night centres. Request the regulation HERE

  • Specific Regulations for the certification of Services for the promotion of personal autonomy. Management of the Home Help Service. Request the regulation HERE

  • Specific Regulations for the certification of Services for the promotion of personal autonomy. Management of the Telecare Service. Request the regulation HERE