Certification of teleconsultation or telephone health consultation

The Teleconsultation Healthcare certification  guarantees quality and safety in telephone medical consultations, improving the trust, competitiveness and regulatory compliance of organizations
 

The AENOR Healthcare Teleconsultation Quality certification is presented as a fundamental instrument to guide organisations in adapting the teleconsultation service, or telephone health consultation, to the needs of all their stakeholders.

Requirements to obtain a certificate in medical teleconsultation

To qualify for certification, organisations must consider the following aspects established in the UNE 179011 Standard:

  • Types of actions considered teleconsultation. They include health promotion, disease prevention, health education, diagnostic guidance, clinical follow-up, care plans, treatment, medication conciliation, rehabilitation, management of incapacity for work, and other actions that meet the requirements for teleconsultation.

  • Requirements for the provision of the service. These are specific technological and training needs.

  • Prior information to the patient. Related to technological requirements, the operation of the consultation itself, data protection, the rights and obligations of users, and the means to file a complaint or claim.

  • Identification of patients and professionals. Mechanisms to ensure the correct identification of patients, support persons and professionals.

  • Issuance of proof of health care. Procedures for generating supporting documentation of the services provided.

  • Annual evaluation of the quality of the service. It includes compliance with quality requirements, user perception, and management of complaints and suggestions. Quality surveys should cover aspects of both professionals and patients, including sociodemographic data and consultation details.

  • Preparation of an annual report. It should include the results of the assessment, identification of areas for improvement, and the development of corresponding action plans.

Excellence in Healthcare Teleconsultation: Quality and Safety Guaranteed

Quality in Healthcare Teleconsultation ensures excellence in remote medical consultations, guaranteeing safety, trust and regulatory compliance for organisations.

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Advantages of certification

There are many benefits offered to organisations by the AENOR Quality of Healthcare Teleconsultation certification:

  • Quality of care: increasing the confidence of patients and support people in the service.

  • Improving service delivery: identifying and correcting weaknesses to improve the overall quality of service.

  • Market competitiveness: differentiating certified organizations in a saturated market.

  • Legal compliance: ensuring regulatory compliance in information security and personal data protection.

  • Trained professionals: evidence of the training and competence of professionals in the provision of teleconsultation.

  • Access to new markets: opens up opportunities for collaboration and expansion to new customers and markets.

All in all, a certificate that proves the quality of medical teleconsultation is not only essential to ensure the safety and effectiveness of remote healthcare, but also provides a competitive advantage in the healthcare market. With the continuous expansion of teleconsultation, this new AENOR solution is established as a fundamental tool to guarantee the provision of quality healthcare services.

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