E-commerce certification
The certification of Good E-Commerce Practices ensures quality, security and transparency in online transactions, improving customer trust and satisfaction
Principles and practices of quality and security management for entities that carry out a commercial activity through the Internet and other similar public or private networks
Good E-Commerce Practices define the framework in which any e-commerce activity must be carried out, reviewing aspects related to the purchase process, commercial communication, sale, contracting, payment, delivery of the good or service, after-sales service.
Other complementary aspects are also addressed, related to out-of-court dispute resolution systems, technology, information security, personal data protection, ethics, intellectual property protection, suppliers, etc.
Good E-Commerce Practices to ensure quality and transparency in online transactions
The certification of Good E-Commerce Practices guarantees quality, security and transparency in online transactions, improving customer trust and satisfaction.
Request informationBenefits for your organization
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Seriousness, the seriousness of any business activity is essential to generate the necessary climate of trust in Electronic Commerce.
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Transparency, not hiding anything that the potential customer should know, is essential to contribute to generating the necessary climate of trust in Electronic Commerce.
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Loyalty, perseverance in fulfilling the commitments made to customers and not disappointing the trust placed in them.
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Privacy, offering the maximum degree of confidentiality of both the transactions carried out, as well as the identity of customers and their personal data, allows any organization to gain one more point of the trust granted by the market.
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Security, in a medium as dynamic as the Internet, an essential requirement is to maintain a level of security in accordance with the processes and/or data to be processed.
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Customer-oriented, organizations depend on their customers to survive and therefore must do their best to understand the present and future needs, desires, and shortcomings of all of them. Striving to meet the requirements of its customers, even pleasantly surprising them by exceeding their expectations.
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Orientation towards continuous improvement, as a way of thinking and acting in the organization's day-to-day life.
