Legal Notices

AENOR provides information on the liability, intellectual property rights and conditions of use of the website, ensuring transparency and legal compliance.

Information from AENOR

CORPORACIÓN CONFIDERE S.A.U., "AENOR" (formerly known as AENOR INTERNACIONAL S.A.U.), with NIF A83076687, is a commercial company with registered office at Calle Génova, nº 6, 28004 Madrid, incorporated for an indefinite period in a public deed executed before the notary public of Madrid Mr. Amalio MENÉNDEZ LORAS on July 13, 2001, indicated with the number 2,024 of order of its protocol, and registered in the Mercantile Registry of Madrid in volume 16.834, folio 79, page M-287.700, 1st entry.

If you wish to contact AENOR, you can do so directly at the address indicated, or by the following means:

  • Terms of use of the website

    AENOR does not assume any responsibility in relation to the material included in these pages. Such material:

    • It does not necessarily provide exhaustive, complete, accurate or up-to-date information.
    • On some occasions it contains links to external pages over which AENOR has no control and for which it declines all responsibility.
    • It does not offer professional advice.

    Likewise, AENOR is not responsible for any possible damage that may be caused to the user by incorrect, erroneous, inappropriate or improper use of the services and contents of this Website by the user.

    AENOR reserves the right to modify the structure of its Website without prior notice, both in terms of form and content, including cancelling its edition without the need to notify users in advance.

    Intellectual or Industrial Property Rights

    AENOR is the owner of the domains aenor.es, registered in Nominalia on 17 November 1996 and identifier 7CD1-MIG1 and "aenor.com, registered in Nominalia on 12 November 2008 and identifier 74731616_DOMAIN_COM-VRSN.

    AENOR is the owner of the Intellectual and Industrial Property rights over the website, its graphic design and its contents, unless different ownership is indicated.

    The reproduction, distribution, marketing, copying, duplication, transfer or transformation, in whole or in part, free of charge or for consideration, of this page is not permitted without the prior express written authorisation of AENOR.

     

    The user acknowledges that the information that can be accessed through the Website is protected by intellectual, industrial or other property rights and that any use of the same in violation of these rights will be prosecuted in accordance with current legislation.

  • License to Use Regulatory Documents on magnetic support

       1. Licensee: The Client or beneficiary shall hereinafter be referred to as the "Licensee".

      2. Licence: AENOR guarantees that it has the right to grant a Licence of use for the use of regulatory documents in electronic format (hereinafter, the "Licence") to the Licensee.

    2.1 The rights to exploit the content of the Licence belong exclusively to AENOR.

    2.2. AENOR holds and will hold, at all times, its full rights to distribute the content of the Licence and guarantees that it has the right to grant and revoke the Licence.

    2.3. The Licensee authorises any accredited representative of AENOR to visit its premises, in order to verify the correct compliance with these terms and conditions.

      3. Permitted Use: Licensee agrees to use the License solely under these terms and conditions.

    3.1. AENOR does not transfer any right, title or benefit.

    3.2. The Licensee may not make total or partial reproductions, nor may it lend, donate, assign, sell or lease, in whole or in part, rules, trademarks, copyright symbols, etc., without the express written authorisation of AENOR, AENOR reserving its right to claim compensation for the damages suffered in the event of non-compliance.

    3.3. The Licensee undertakes to take all necessary measures to prevent unauthorized third parties from accessing or becoming aware of the content of the License.

    3.4. The Licensee may print the contents of the Licence solely for its internal use, subject to intellectual property rights in accordance with clause 6. Such copies may not be archived or scanned to form part of a reference collection in paper printouts, and AENOR reserves its right to claim compensation for damages suffered in the event of non-compliance.

    3.5. The License is granted for a single user and for a single device. The Licensee may not use, lend, donate or lease them in a computer network system, simultaneous access system, website, multiple central processing unit or multi-user system, unless expressly authorised in writing by AENOR.

    3.6. In the event of a malfunction of your computer, which prevents access to or use of the License, the Licensee may transfer it to another computer, provided that the computer is deleted from the initial computer and the use of the License on the new computer is in accordance with these terms and conditions.

      4. Modification: AENOR reserves the right to modify these terms and conditions, subject to the Licensee's prior information and acceptance.

      5. Intellectual property: The Licensee does not acquire any rights with respect to the AENOR brands, content of the Licence or any other intellectual or industrial property of AENOR, entities of the AENOR Group or their suppliers, without the prior written consent of AENOR.

    5.1. The Licensee shall maintain in good condition all the indications of ownership contained in the normative documents (standards, trademarks, copyright symbols) that determine the ownership of the copyright thereof.

    5.2. The Licensee must maintain the symbols, trademarks, the Licence or any other proprietary mention that the Issuing Body establishes in its product, in all reproductions, total or partial, that have been expressly authorised by AENOR, by virtue of this Licence.

    5.3. The Licensee shall inform AENOR of any act of unfair competition or violation of industrial or intellectual property rights of which it is aware, and in general, shall adopt all necessary measures to ensure confidentiality and respect for AENOR's property rights.

      6. Breaches: Any breach by the Licensee relating to these terms and conditions will entitle AENOR to revoke the Licence immediately, for which it will send the Licensee a simple communication to that effect, without the Licensee's right to refund the payments paid until then.

      7. Warranty: AENOR does not offer an express or implied guarantee regarding the License. The Licensee shall notify AENOR in writing, within 30 calendar days of access to the Licence, of any defect or error detected in its content. It is understood that, if you do not do so, the License is to your entire satisfaction.

    7.1. In the event of defects in the substrate, within 30 calendar days following notification, AENOR guarantees the refund of the amount paid or the replacement of the content of the Licence.

       8. AENOR Liability: AENOR declines any type of liability arising from this Licence of use.

      9. Force majeure: None of the parties shall hereby incur liability for delay or non-compliance during its performance, nor shall it generate claims for damages, to the extent that such delay and non-compliance are due to any situation caused by force majeure, in accordance with the provisions of article 1.105 of the Civil Code.

      10. Data protection: Both parties declare that they are aware of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

      Question 11. Confidentiality: The parties agree to maintain the utmost confidentiality regarding all terms, procedures and information received and/or known on the occasion or as a result of this License. Information that is in the public domain is excluded from this clause.

      12. Specific conditions of the Licensee: Any stipulation or verbal agreement that may be included by the Licensee that is not in accordance with the provisions of these terms and conditions shall not be valid or effective, unless expressly accepted in writing by AENOR.

      Question 13. Validity: When, by judicial order or of any other nature, any of these clauses is invalid, totally or partially, such invalidity shall not extend to the rest of the clauses provided herein.

      Question 14. Applicable law and jurisdiction: These terms and conditions are set out within the framework of Spanish law. The parties, expressly waiving any jurisdiction that may correspond to them, submit to the Courts and Tribunals of the city of Madrid.

  • General Terms and Conditions of Sale

    AENOR's online purchase service provides you with the UNE, ISO, ASTM, IEC, IEEE standards, as well as technical books on paper and in electronic format (PDF or Epub). It offers the possibility of contacting through normas@aenor.com to request standards or publications from other organizations that are not on the website.

    Placing the order

    The AENOR standards and books that appear in the online store can only be purchased through the website. AENOR does not have a physical store.?

    Purchase procedure: By clicking on "Buy" the selected products will be added to the shopping cart. If there are display problems, the recommended browser is Chrome.

    To formalize the purchase you must access the customer area. If you are not registered as a customer, you must fill in a form with the data along with a password and username. This creates the customer account.

    Once the customer registration has been completed, all the items loaded in the shopping basket will be displayed, their prices, applicable discounts if any, taxes established in current legislation and shipping costs if applicable.

    The prices of the standards and publications that appear in the various sections do not include taxes or shipping costs.

    Order delivery

    For digital products (PDF, Epub) delivery is made by direct download via the website in the Customer Area which can only be accessed with a password and username. Digital products purchased for a period of fifteen days from the date of purchase will be available in the customer's private area, provided that payment has been made and received.

    For paper products, shipping is done by courier. The maximum delivery time in Spanish territory, from the acceptance of the order by our Publications Service, is seven days for standards or books that are available in the online store. For the rest of the products that are not on the website, the deadline must be consulted at normas@aenor.com.

    Stocks of the books are limited and their appearance on the web does not imply immediate availability. In case of not having the requested book, the customer is notified of the delay in receiving the order.

    Money-back guarantee

    From receipt there are 7 days to return them in their original packaging and in perfect condition, being responsible for collection and shipping costs.?? Returns are only accepted for shipment of printed products, returns of downloads in electronic format are not included.

    Payment methods

    • Credit or debit card (Visa, Mastercard.) and PayPal.
    • Bank transfer. If you opt for this form of payment, you must first send AENOR a copy of the transfer by email to normas@aenor.com

    Taxes

    Purchases made by residents of the Member States of the European Union will be subject to the payment of VAT (Value Added Tax).

    In the case of legal persons and natural persons who, acting as entrepreneurs, are domiciled in a Member State of the European Union (except residents in Spain) and have an intra-community NIF/VAT registered in the VIES census, they will be exempt from paying VAT, being an essential condition the sending of this document by email to normas@aenor.com.

    Purchases made in a private capacity (natural person), regardless of where they have their residence, will be subject to the payment of VAT.

    Purchases made by entities in non-EU countries will be exempt from paying VAT, as long as they send the corresponding tax residence document by email to normas@aenor.com.

    Sales made in the territories of the Canary Islands, Ceuta and Melilla, and who are not natural persons, will have a special tax regime in accordance with the laws in force on the matter, being an essential condition the sending of the corresponding supporting document by email to normas@aenor.com.

    The sale operations will be understood to have been carried out at AENOR's registered office: Génova 6, 28004, Madrid - Spain.