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Normas DIN – AENOR
DIN EN 15140:2005-04

DIN EN 15140:2005-04

Public passenger transport - Basic requirements and recommendations for systems that measure delivered service quality; German version prEN 15140:2005

Transport public de voyageurs - Exigences fondamentales et recommandations pour des systèmes de mesure de la qualité de la prestation de service; Version allemande prEN 15140:2005

Öffentlicher Personennahverkehr - Grundlegende Anforderungen an und Empfehlungen für Systeme zur Messung der erbrachten Dienstleistungsqualität; Deutsche Fassung prEN 15140:2005

Fecha Anulación:
2016-07 /Withdrawn
Equivalencias internacionales:

prEN 15140 (2005-01)

Relación con otras normas DIN:

Reemplazada por: DIN EN 15140:2006-07

Resumen:
This standard provides requirements and recommendations for measuring the delivered quality in public passenger transport.
Keywords:
Customer satisfaction, Data acquisition, Definitions, Inspection, Measurement, Measurement data, Measuring systems, Passenger local traffic, Passenger traffic, Performance, Providers, Public passenger local traffic, Public passenger transport, Public transport, Quality, Quality assurance, Quality improvement, Quality management, Quality requirements, Railway applications, Railways, Sample tests, Services, Specification (approval), Strategy of measurement, Suppliers, Transport, Transport services
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