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Normas DIN – AENOR
DIN ISO 10004:2019-07

DIN ISO 10004:2019-07

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)

Management de la qualité - Satisfaction du client - Lignes directrices relatives à la surveillance et au mesurage (ISO 10004:2018)

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden zur Überwachung und Messung (ISO 10004:2018)

Fecha:
2019-07 /Active
Equivalencias internacionales:

ISO 10004 (2018-07)

Relación con otras normas DIN:

Reemplaza a: DIN ISO 10004:2017-07

Reemplaza a: DIN ISO 10004:2015-01

Resumen:
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
Keywords:
After-sales services, Characteristics, Consumers, Consumer-supplier relations, Customer satisfaction, Definitions, Examination (quality assurance), Guide books, Inspection, Measurement, Measuring techniques, Monitoring, Organization, Process control, Products, Quality, Quality assurance, Quality control, Quality management, Quality surveillance, Reliability, Services, Surveillance (approval)
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