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Normas DIN – AENOR
DIN EN 13850:2019-05

DIN EN 13850:2019-05

Postal services - Quality of services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail; German and English version prEN 13850:2019 / Note: Date of issue 2019-04-12

Services postaux - Qualité de service - Mesure du délai d'acheminement des services de bout en bout pour le courrier prioritaire égrené et de première classe; Version allemande et anglaise prEN 13850:2019 / Attention: Date de parution 2019-04-12

Postalische Dienstleistungen - Dienstqualität - Messung der Durchlaufzeit von Einzelbriefsendungen mit Vorrang und Einzelbriefsendungen erster Klasse von Ende zu Ende; Deutsche und Englische Fassung prEN 13850:2019 / Achtung: Erscheinungsdatum 2019-04-12

Fecha Anulación:
2020-10 /Withdrawn
Equivalencias internacionales:

prEN 13850 (2019-03)

Relación con otras normas DIN:

Reemplazada por: DIN EN 13850:2020-10

Resumen:
This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments.This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX).
Keywords:
Definitions, Frontier crossing, Letters (documents), Mail, Measurement, Methodologies, Methods, Postal delivery, Postal services, Priority, Quality assurance, Quality auditing, Quality control, Quality requirements, Random samples, Representations, Running time, Services, Time measurement, Time of delivery, Transition time, Transport analysis
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