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Normas DIN – AENOR
DIN ISO 20488:2018-09

DIN ISO 20488:2018-09

Online consumer reviews - Principles and requirements for their collection, moderation and publication (ISO/DIS 20488:2018); Text in German and English / Note: Date of issue 2018-08-17

Avis en ligne de consommateurs - Principes et exigences portant sur les processus de collecte, modération et publication des avis (ISO/DIS 20488:2018); Texte en allemand et anglais / Attention: Date de parution 2018-08-17

Onlinekundenbewertungen - Grundsätze und Anforderungen für die Erhebung, Moderation und Veröffentlichung (ISO/DIS 20488:2018); Text Deutsch und Englisch / Achtung: Erscheinungsdatum 2018-08-17

Fecha Anulación:
2019-03 /Withdrawn
Equivalencias internacionales:

ISO/FDIS 20488 (2018-01)

Relación con otras normas DIN:

Reemplazada por: DIN ISO 20488:2019-03

DIN ISO 20488 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews. DIN ISO 20488 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
Consumer information, Consumer interests, Consumers, Customer satisfaction, Customers, Data collection, Data exchange, Decision tools, Decision-making, Definitions, E-commerce, Enterprises, Evaluations, False alarm, Feedback, Information interchange, Internet, Internet portal, Market research, Moderators, Online, Online portal, Online services, On-line systems, Organization, Platforms, Principles, Providers, Public opinion polls, Publications, Quality assessment, Recommendation, Responsibility, Services, Specification (approval), Suppliers, Trusted, User, Weighting system
Idioma Formato

Formato digital

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