DIN ISO 10004:2017-07

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO/DIS 10004:2017); Text in German and English / Note: Date of issue 2017-06-09

Management de la qualité - Satisfaction du client - Lignes directrices relatives à la surveillance et au mesurage (ISO/DIS 10004:2017); Texte en allemand et anglais / Attention: Date de parution 2017-06-09

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden zur Überwachung und Messung (ISO/DIS 10004:2017); Text Deutsch und Englisch / Achtung: Erscheinungsdatum 2017-06-09

Información:

Fecha Anulación:

2019-07 /Withdrawn

ICS:

03.120.10 - Quality management and quality assurance

Equivalencias internacionales:

ISO/DIS 10004 (2017-06)

Relación con otras normas DIN:

Reemplazada por: DIN ISO 10004:2019-07

Resumen:

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this International Standard is on customers external to the organization.

Keywords:

After-sales services, Characteristics, Consumers, Consumer-supplier relations, Customer satisfaction, Definitions, Guide books, Inspection, Measurement, Measuring techniques, Monitoring, Organization, Process control, Quality, Quality assurance, Quality control, Quality management, Reliability, Services, Surveillance (approval)

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