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Normas DIN – AENOR
DIN ISO/IEC 19086-1:2017-04

DIN ISO/IEC 19086-1:2017-04

Information technology - Cloud computing - Service level agreement (SLA) framework - Part 1: Overview and concepts (ISO/IEC 19086-1:2016); Text in German and English / Note: Date of issue 2017-03-24

Technologies de l'information - Informatique en nuage - Cadre de travail de l'accord du niveau de service - Partie 1: Aperçu général et concepts (ISO/IEC 19086-1:2016); Texte en allemand et anglais / Attention: Date de parution 2017-03-24

Informationstechnik - Cloud Computing - Dienstgütevereinbarung (SLA) Rahmenwerk - Teil 1: Übersicht und Konzepte (ISO/IEC 19086-1:2016); Text Deutsch und Englisch / Achtung: Erscheinungsdatum 2017-03-24

Fecha Anulación:
2018-01 /Withdrawn
Equivalencias internacionales:

ISO/IEC 19086-1 (2016-09)

Relación con otras normas DIN:

Reemplazada por: DIN ISO/IEC 19086-1:2018-01

Resumen:
This document seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs). This document specifies a) an overview of cloud SLAs, b) identification of the relationship between the cloud service agreement and the cloud SLA, c) concepts that can be used to build cloud SLAs, and d) terms commonly used in cloud SLAs. This document is for the benefit and use of both cloud service providers and cloud service customers. The aim is to avoid confusion and facilitate a common understanding between cloud service providers and cloud service customers.
Keywords:
Agreements, Cloud computing, Concepts, Consumer-supplier relations, Data processing, Data protection, Data security, Definitions, Framework, Information security, Information systems, Information technology, IT security, Quality, Quality of service, Relation, Responsibility, Safety engineering, Services
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