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Normas DIN – AENOR
DIN EN 14534:2017-03

DIN EN 14534:2017-03

Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail; German version EN 14534:2016

Services postaux - Qualité de service - Mesure du délai d'acheminement des services de bout en bout pour le courrier en nombre; Version allemande EN 14534:2016

Postalische Dienstleistungen - Dienstqualität - Messung der Durchlaufzeit von Massensendungen von Ende zu Ende; Deutsche Fassung EN 14534:2016

Fecha:
2017-03 /Active
Equivalencias internacionales:

EN 14534 (2016-05)

Resumen:
The objective of this standard is to define a modular QoS measurement system in a competitive commercial context. The measurement is designed to estimate the end-to-end transit time quality of service given to the postal customer. The measurement can be set up domestically in each European country and cross-border between the European countries. This European Standard refers to a number of principles and minimum requirements to be applied for the measurement of the end-to-end transit time service-level of bulk-mail services. It is widely applicable for single-induction as well as continuous measurement applications. It provides recommendations on the comparability of different bulk mail transit-time QoS measurement results and their use as key performance indicators. This bulk mail standard has been developed from the requirements of EN 13850 Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail. Both European Standards consider methods using a representative end-to-end sample of all types of addressed mail appropriate for their coverage.
Keywords:
Definitions, Duration, Frontier crossing, Letters (documents), Mail, Mathematical calculations, Measuring systems, Methodologies, Methods, Office system, Performance, Performance specification, Period, Postal delivery, Postal services, Quality assurance, Quality auditing, Quality control, Quality requirements, Random samples, Representations, Running time, Services, Test run, Time measurement
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