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Normas DIN – AENOR
DIN ISO 10004:2015-01

DIN ISO 10004:2015-01

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French

Management de la qualité - Satisfaction du client - Lignes directrices relatives à la surveillance et au mesurage (ISO 10004:2012); Texte en allemand, anglais et français

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden zur Überwachung und Messung (ISO 10004:2012); Text Deutsch, Englisch und Französisch

Fecha Anulación:
2019-07 /Withdrawn
Equivalencias internacionales:

ISO 10004 (2012-09)

Relación con otras normas DIN:

Reemplaza a: DIN ISO 10004:2014-04

Reemplazada por: DIN ISO 10004:2019-07

Resumen:
This standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. It is intended for use by organizations regardless of type, size or product provided and the focus is on customers external to the organization. This standard is compatible with ISO 10001, ISO 10002 and ISO 10003.
Keywords:
After-sales services, Consumers, Consumer-supplier relations, Customer satisfaction, Definitions, Guide books, Inspection, Measurement, Measuring techniques, Monitoring, Organization, Process control, Quality, Quality assurance, Quality control, Quality management, Reliability, Services, Surveillance (approval)
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