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Normas DIN – AENOR
DIN ISO 10008:2012-08

DIN ISO 10008:2012-08

Quality Management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO/DIS 10008:2012) / Note: Date of issue 2012-07-23

Management de la qualité - Satisfaction client - Lignes directrices pour les transactions de commerce électronique entre commerçant et consommateur (ISO/DIS 10008:2012) / Attention: Date de parution 2012-07-23

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für den elektronischen Geschäftsverkehr zwischen Unternehmen und Verbrauchern (ISO/DIS 10008:2012) / Achtung: Erscheinungsdatum 2012-07-23

Fecha Anulación:
2015-01 /Withdrawn
Equivalencias internacionales:

ISO/DIS 10008 (2012-05)

Relación con otras normas DIN:

Reemplazada por: DIN ISO 10008:2015-01

Resumen:
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction system within an organization. It is applicable to any organization engaged or planning to be engaged in a business-to-consumer electronic commerce transaction (B2C ECT), regardless of size, type, and activity.
Keywords:
Consumers, Customer satisfaction, Customers, Data protection, Data security, Definitions, E-business, Electronic commerce, Enterprises, Evaluations, Financial transactions, Guide books, Implementation, Industrial economics, Industries, Interactions, Internet, IT security, Management, Operation planning, Planning, Process, Quality assurance, Quality control, Quality management, Systems, Trade, Transactions
97,76
Idioma Formato

Formato digital

Nota: Precios sin IVA ni gastos de envío

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