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Normas DIN – AENOR
DIN EN 13850:2011-01

DIN EN 13850:2011-01

Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail; German version prEN 13850:2010 / Note: Date of issue 2011-02-28

Services postaux - Qualité de service - Mesure du délai d'acheminement des services de bout en bout pour le courrier prioritaire égrené et de première classe; Version allemande prEN 13850:2010 / Attention: Date de parution 2011-02-28

Postalische Dienstleistungen - Dienstqualität - Laufzeitmessung End-to-end für Vorrangsendungen und Sendungen erster Klasse; Deutsche Fassung prEN 13850:2010 / Achtung: Erscheinungsdatum 2011-02-28

Fecha Anulación:
2013-04 /Withdrawn
Equivalencias internacionales:

prEN 13850 (2010-12)

Relación con otras normas DIN:

Reemplazada por: DIN EN 13850:2013-04

This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard can be used for the measurement of priority mail services. End-to-end is defined as from the point a mail item is placed into the collection / acceptance system under the responsibility of the postal operator to the final delivery point where it leaves the responsibility of the postal operator.The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC of the European Commission (EC) and its amendments.
Definitions, Frontier crossing, Letters (documents), Mail, Methodologies, Methods, Postal delivery, Postal services, Priority, Quality assurance, Quality auditing, Quality control, Quality requirements, Random samples, Representations, Running time, Services, Time measurement, Time of delivery, Transport analysis
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