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Normas DIN – AENOR
DIN EN 15221-3:2009-09

DIN EN 15221-3:2009-09

Facility Management - Part 3: Guidance how to achieve/ensure quality in Facility Management; German version prEN 15221-3:2009 / Note: Date of issue 2010-01-04

/ Attention: Date de parution 2010-01-04

Facility Management - Teil 3: Leitfaden für die Erreichung/Sicherung von Qualität in Facility Management; Deutsche Fassung prEN 15221-3:2009 / Achtung: Erscheinungsdatum 2010-01-04

Fecha Anulación:
2011-12 /Withdrawn
Equivalencias internacionales:

prEN 15221-3 (2009-10)

Relación con otras normas DIN:

Reemplazada por: DIN EN 15221-3:2011-12

Resumen:
This European standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to ISO 9000, ISO 9001 and EN 15221-2 within the framework of EN 15221-1. The standard provides a link into management methods and management theories. This European standard is applicable to: - FM in public and private organisations; - client organisation and service provider relationships; - full range of facility products or facility services; - both types of service providers in FM (internal and external); - all types of working environments (e. g. industrial, commercial, administration, military, healthcare etc.). This European standard is applicable to business services (not consumer oriented). This European standard does not: - replace the quality management systems of the client organisation; provide standard forms: 1. for performance and quality management systems (delivering a quality management system); 2. for defining requirements; 3. for service level. - apply to the certification of the quality system of Facility Management (covered by ISO 9001).
Keywords:
Agreements, Basic domestic facilities, Building management, Buildings, Contract agreement, Definitions, Effectiveness, Facility management, Features, Guide books, Industrial management, Management, Management planning, Operation, Organization, Performance, Quality, Quality assurance, Quality management, Services, Specification (approval), Thermal environment systems
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