Saltar navegación principal
Normas DIN – AENOR
DIN EN 15838:2010-02

DIN EN 15838:2010-02

Customer Contact Centres - Requirements for service provision; German version EN 15838:2009

Centres de contact clients - Exigences relatives à la délivrance du service; Version allemande EN 15838:2009

Kundenkontaktzentren - Anforderungen für die Leistungserbringung; Deutsche Fassung EN 15838:2009

Fecha Anulación:
2017-10 /Withdrawn
Equivalencias internacionales:

EN 15838 (2009-11)

Relación con otras normas DIN:

Reemplazada por: DIN EN ISO 18295-2:2017-10

Reemplaza a: DIN EN 15838:2008-07

Reemplazada por: DIN EN ISO 18295-1:2017-10

Resumen:
This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced. This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.
Keywords:
Call centres, Communication, Communication media, Communication systems, Consumer-supplier relations, Customer satisfaction, Customers, Definitions, Employees, Enterprises, External, Information processing, Information technology, Internal, Management, Orderer, Performance, Qualifications, Quality assurance, Services, Specification (approval), Telecommunications, Telephone networks, Training
90,09
Idioma Formato

Formato digital

Nota: Precios sin IVA ni gastos de envío

Añadir a la cesta