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Normas BSI – AENOR
BS 8477:2014+A1:2020

BS 8477:2014+A1:2020

Code of practice for customer service

Fecha:
2020-04-29 /Definitive
Comité:
SVS/0
Relación con otras normas BSI:

Reemplaza a: BS 8477:2007

Keywords:
Delivery, Information exchange, Personnel, After-sales services, Commercial documents, Quality auditing, Consumer-supplier relations, Management, Ordering, Consumers, Quality management, Performance, Selling
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