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Normas BSI – AENOR
BS ISO 22059:2020

BS ISO 22059:2020

Guidelines on consumer warranties/guarantees

Fecha:
2020-02-05 /Definitive
Comité:
SVS/0
Equivalencias internacionales:

ISO 22059

Resumen:

This document specifies the form and content of warranties/guarantees that a manufacturer and/or supplier can use to address reasonable expectations of products by consumers.

This document is applicable to transactions between businesses and consumers of new and used products, including online transactions. This document is also applicable to products associated with services to complete a transaction (such as, buying clothes that need alteration).

Keywords:
Consumer information, Consumer protection, Warrants (commercial), Guarantees, Manufacturers, Consumer-supplier relations, Business companies
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