Guidelines on consumer warranties/guarantees
03.080.30 - Services for consumers
This document specifies the form and content of
warranties/guarantees that a manufacturer and/or supplier can use
to address reasonable expectations of products by consumers.
This document is applicable to transactions between businesses
and consumers of new and used products, including online
transactions. This document is also applicable to products
associated with services to complete a transaction (such as, buying
clothes that need alteration).
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