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Normas BSI – AENOR
PD CEN/TS 16880:2015

PD CEN/TS 16880:2015

Service excellence. Creating outstanding customer experiences through service excellence

Fecha:
2015-12-31 /Under Review
Comité:
SVS/0
Equivalencias internacionales:

CEN/TS 16880:2015

Resumen:

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Keywords:
Ordering, Quality auditing, Personnel, Management, Commercial documents, Selling, Delivery, After-sales services, Information exchange, Consumer-supplier relations, Quality management, Performance, Consumers
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