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Normas BSI – AENOR
BS 18477:2010

BS 18477:2010

Inclusive service provision. Requirements for identifying and responding to consumer vulnerability

Fecha:
2010-11-30 /Confirmed
Comité:
SVS/0
Keywords:
Marketing, Consumer-supplier relations, Old people, Handicapped people, Commerce, Management, People, Disabled people, Consumers, Service contracts, Enterprises, Deprived people, Information, Social responsibility, Organizations, Consumer protection
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