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Normas BSI – AENOR
BS EN 60300-3-16:2008

BS EN 60300-3-16:2008

Dependability management. Application guide. Guidelines for specification of maintenance support services

Fecha:
2009-09-30 /Definitive
Comité:
DS/1
Equivalencias internacionales:

EN 60300-3-16:2008

EN 61478:2001/A1:2003

IEC 60300-3-16:2008

Resumen:
IEC 60300-3-16:2008 describes a framework for the specification of services related to the maintenance support of products, systems and equipment that are carried out during the operation and maintenance phase. The purpose of this standard is to outline, in a generic manner, the development of agreements for maintenance support services as well as guidelines for the management and monitoring of these agreements by both the company and the service provider.
Keywords:
Life cycle, Management, Service contracts, Quality assurance systems, Reliability, Repair, Maintenance, Life (durability), Consumer-supplier relations, Spare parts, Personnel, Contracts
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