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Normas BSI – AENOR
BS EN 15140:2006

BS EN 15140:2006

Public passenger transport. Basic requirements and recommendations for systems that measure delivered service quality

Fecha:
2010-01-31 /Confirmed
Comité:
SVS/11
Equivalencias internacionales:

EN 15140:2006

Resumen:
This document provides basic requirements and recommendations for systems that measure delivered service quality of public passenger transport to be applied in the framework of EN 13816. The requirements and recommendations specified in this document apply both to third party measurements and measurements conducted by the service provider.
Keywords:
Quality, Inspection, Transportation, Consumer-supplier relations, Passenger transport, Mathematical calculations, Performance, Sampling methods, Public enterprises, Buses, Quality management, Performance testing, Railways, Visual inspection (testing)
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